Refund Policy

Effective date: 2 November 2026

1. Introduction

This Refund Policy ("Policy") outlines the terms and conditions for refunds and cancellations for subscriptions and one-time digital products provided by Skylane by Money Master HQ, operated by SS Coaching, LLC ("Company," "we," "us," or "our") through our website at skylane.moneymasterhq.com, its web app and its API (collectively, the "Service").

Please read this Policy carefully before purchasing any subscriptions or products. By making a purchase, you acknowledge that you have read, understood, and agree to be bound by this Policy.

This Policy uses the same refund terms as every other Money Master HQ site.

2. One-time digital products

14-day money-back guarantee on all one-time digital products. If it is not right for you, email within 14 days of purchase for a full refund. Implementation and Done-For-You services are not refundable. Subscriptions are covered by the subscription terms.

2.1 Studio credit packs

Studio credit packs are one-time digital products, so the 14-day money-back guarantee applies to any credits that have not been used. Credits already used to generate content cannot be refunded, because the cost of generating that content has already been incurred. Credit packs do not expire, so there is no need to request a refund to avoid losing them.

2.2 Subscriptions

Subscriptions are covered by the subscription terms in section 3 (Subscription Services) and section 4.1 (Subscription Refunds), not by this section.

3. Subscription Services

3.1 Free Trial Period

We may offer free trial periods for our subscription services. The specific duration and terms of any free trial will be indicated at the time of sign-up. During any trial period:

You can explore and use the features of the subscription service at no cost
No charges will be applied to your payment method during the trial period
You can cancel at any time during the trial period without any charges
The specific features, duration, and terms of free trials may vary by plan and may change over time

If you do not cancel before the end of the trial period, your subscription will automatically convert to a paid subscription, and your payment method will be charged according to the subscription plan you selected. We email you before your trial ends.

3.2 Subscription Cancellation

You may cancel your subscription at any time in the app under Settings, then Billing, then Cancel plan, or by contacting our customer support team at info@moneymasterhq.com. Upon cancellation:

You will continue to have access to the subscription services until the end of your current billing period
No partial refunds will be issued for the unused portion of your current billing period
Your subscription will not automatically renew for the next billing period
You will lose access to subscription-only features after your current billing period ends

3.3 Automatic Renewal

Unless you cancel your subscription before the renewal date, your subscription will automatically renew at the end of each billing period, and your payment method will be charged the applicable subscription fee. For annual subscriptions, we email you a reminder 7 days before the renewal date.

4. Refund Eligibility

4.1 Subscription Refunds

We offer refunds for subscription services under the following circumstances. One-time digital products are covered by section 2, not by this section.

4.1.1 New Subscriptions

For new subscribers (excluding trial conversions), we offer a 14-day money-back guarantee from the date of initial purchase. If you are not satisfied with our subscription services, you may request a full refund within 14 days of your initial purchase.

4.1.2 Trial Conversions

If your free trial converts to a paid subscription, no refund will be provided for the first billing cycle after conversion. This is because you had the opportunity to evaluate our services during the free trial period.

4.1.3 Renewal Charges

If your subscription automatically renews and you are charged, you may request a refund within 7 days of the renewal charge if you did not intend to continue the subscription.

4.1.4 Usage-based charges

Charges for usage above your plan's allowance (such as additional connected accounts or additional X link posts) are billed for usage that has already taken place and are not refundable, except where they were charged in error.

5. Requesting a Refund

5.1 How to Request a Refund

To request a refund, please contact our customer support team at info@moneymasterhq.com with the following information:

Your full name
Email address associated with your account
Date of purchase
Reason for requesting a refund (optional)
Order number or transaction ID (if available)

5.2 Refund Review

Requests for one-time digital products made within 14 days of purchase are refunded in full, as section 2 sets out. Subscription refund requests are assessed against section 4.1.

5.3 Refund Processing

Once your refund is confirmed:

The refund will be processed using the same payment method used for the original purchase
Refunds typically take 5-10 business days to appear on your statement, depending on your payment provider
You will receive an email confirmation once the refund has been processed

6. Chargebacks

If you dispute a charge through your bank or credit card company (a "chargeback") instead of contacting us directly for a refund, we reserve the right to:

Present evidence to your bank or credit card company to contest the chargeback
Suspend or terminate your account
Charge a chargeback fee to cover our administrative costs associated with processing the chargeback

We encourage you to contact our customer support team before initiating a chargeback so that we can address your concerns directly.

7. Changes to Subscription Plans

7.1 Upgrades

If you upgrade your subscription plan to a higher-tier plan, the new plan will take effect immediately, and:

You will be charged the prorated difference between your current plan and the new plan for the remainder of your current billing period
Your next billing date will remain the same
No refund will be provided if you downgrade before the end of the billing period

7.2 Downgrades

The downgrade will take effect at the end of your current billing period
You will continue to have access to your current plan's features until the end of the billing period
Your next billing will reflect the lower price of the downgraded plan
No refund will be provided for the current billing period

8. Promotional Offers and Discounts

8.1 Special Promotions

From time to time, we may offer special promotions, discounts, or coupon codes. These offers:

Are subject to their own specific terms and conditions
Follow the same refund rules as the rest of this Policy
Cannot be combined with other offers unless explicitly stated
Cannot be applied retroactively to previous purchases

8.2 Refunds for Promotional Purchases

Purchases made using promotional offers or discounts are subject to this Refund Policy. Refunds for such purchases will be based on the actual amount paid after applying the discount.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us at:

Money Master HQ (SS Coaching, LLC) 500 Westover Dr #19289, Sanford, North Carolina 27330, USA Email: info@moneymasterhq.com

By making a purchase, you acknowledge that you have read, understood, and agree to this Refund Policy.