Turn on two-factor authentication

Step-by-step guide

0 of 6 steps done

An authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator or 1Password.
Somewhere private to keep 10 recovery codes, such as a password manager.

1
Step 1
Open Security
Under Settings in the left-hand menu, click Security.
Where to find it in Skylane
1. Settings
2. Security
3. Two-factor authentication
Step 2
Start setup
In Two-factor authentication, click Set up authenticator. A QR code and a Manual key appear.
Diagram: on the Your account security screen, press Set up authenticator.
Step 3
Scan the QR code
In your authenticator app, add an account and scan the QR code. If you cannot scan, choose to enter a key and type the Manual key.
Step 4
Enter the six-digit code
Type the code your app shows into Authentication code and click Confirm authenticator.
Step 5
Save your recovery codes
Under Save these recovery codes, click Download codes or Copy codes and store them privately. Each code works once. Then click I saved my codes. Continue.
Step 6
Sign in with a code from now on
After your password, Skylane shows One more security check. Enter the code from your app (or a recovery code) and click Verify and continue.

To move to a new phone, click Reset authenticator on the Security page and scan the new QR code.
To turn it off, enter a current code under To turn off protection, enter a current code and click Turn off two-factor authentication.

"That code is not right"

Check your phone's clock is set automatically - authenticator codes depend on the exact time. Then try the newest code.

I lost my phone

Sign in with one of your recovery codes. If you have none, click Can't use your authenticator? on the security check and follow the email.

Tell us which step you reached and what you see on screen. A screenshot helps.