Before you start
- Alerts are set per person and per workspace. Switch workspace at the top left first if you have more than one.
Steps
- Step 1
Open Notifications
In the left-hand menu under Settings, click Notifications.
Where to find it in Skylane- Settings
- Notifications
Diagram: on the Notifications screen, press Save email, in-app and push alerts. - Step 2
Switch on the events you want
In the Alerts table, each row is an event and each column a channel. Switch on Email, In-app, Push or any mix for the events you want, for example Post failed (with reason and one-click retry).
- Step 3
Save
Click Save email, in-app and push alerts. A message confirms they are saved.
- Step 4
Turn on push for this device (optional)
Under Push alerts on your devices, click Turn on push alerts on this device and allow notifications when asked. Then click Send test notification. On iPhone, add Skylane to your Home Screen first: see Install Skylane on your phone.
- Step 5
Add Slack, Discord or your own webhook (admins)
Workspace admins can also send alerts to a team channel. Follow Send alerts to Slack or Discord or Receive webhooks and check signatures.
Good to know
- Accounts that need reconnecting and failed posts always show on your Dashboard, whatever you choose.
- Too many emails? Turn off single events and switch on Daily digest instead.
- Security, billing and account emails are always sent.
Still stuck? Contact support
Tell us which step you reached and what you see on screen. A screenshot helps.
Events
| Event | When it is sent |
|---|---|
| Post published | A post goes live on a platform |
| Post failed | A post could not be published after any automatic retries. Includes the reason and a one-click retry |
| Account needs reconnecting | A connection has stopped working |
| Token expiring in 7 days | 7 days before a connection's token expires |
| Queue running low | An account's queue has fewer than 3 posts left |
| Approval requested | A post is waiting for your approval |
| Approval decided | Your post was approved or sent back with changes |
| Daily digest | One summary of the last 24 hours (email, in-app and push only) |
| Weekly digest | One summary of the last 7 days (email, in-app and push only) |
Channels
- Email - sent to your account email.
- In-app - shown under the bell icon in Skylane.
- Push - alerts on your phone or computer, even when Skylane is closed. Turn push on for each device under Push alerts on your devices. See Install Skylane on your phone.
- Slack or Discord - see Send alerts to Slack or Discord.
- Your own webhook - a signed JSON request to your server. See Receive webhooks and check signatures.